In 2021 good old customer service and speaking to someone seems a really challenging thing to do these days. We used to think it was only the Government Departments that you had to wait a minimum of an hour on hold to speak to them however not so. I do feel sorry for people at the other end of the phone too however wait times between 30 minutes and one hour are the norm for anything you want to do. As an example of recent phone calls I've had to make:-
ANZ - 1 hour on hold and the person at the other end was not in Australia, it couldn't be resolved and I was told to ring back, we are open until 11pm. It's not the opening time until 11pm, it's the one hour wait to speak to someone.
Qantas - Had to wait for a call back in the queue between 1-2 hours, then on the phone for one hour only to be transferred to another department and on hold for 1.5 hours so a 2.5 hour phone call and they were in South Africa.
Dodo - 47 minutes.
In order to make your phone calls you have to get in the headspace that you are going to waste at least an hour before you can speak to someone and have your phone on speaker while you attempt to do something else.
We constantly hear that due to Covid there are less people to answer phones however this is something that gets done from anywhere in the world, surely it can be done in Australia, with Australian employees, Australian time zones in Australian homes that are in lockdown.
There's not much we can do about it and it's extremely frustrating however it's ridiculous at the same time.
I'm so over phone calls and wait times to get to speak to someone so hopefully I won't have to make any other phone calls this week.
Here's a picture of the clover in my backyard for some calming effects.